I was scheduled from 8-1pm... I called at 1pm and they were closed but they had an "emergency" option.... Dialed 1 and the emergency line was a voice mail.... Really???? The guy showed up 2.45pm and didn't call before 1pm to let me know he was late. It took him only 5 minutes to change my garbage disposal. I wish my husband got home 10 mins earlier because when he saw the disposal it was a $54 one VS the one we had before worth around $150-$200 and he took the old disposal with him... This company was given to me through my home warranty company and I had to pay $65 for the service (more than the disposal).