I had been trying to get a service appointment for a little over a week. I've been calling almost everyday and they say that the service scheduler has stepped out. Do they only have one person to set up service to vehicles? I left my name and number and they receptionist said the scheduler would call back.
UPDATE
After contacting Infiniti again the staff and Service Manager Marc were beyond helpful and super friendly. They really do care about their customers and I don't mind taking my car there for service. Mahalo Marc, Ray and the rest of the staff for taking care of me and my car.