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| - i have eaten here twice, both times had the 16oz prime rib. it is some of the best in town, but i had to rate this place only 3 stars do to the service. the first time i went the service was ok, but this second time it sucked and i had to write this review. first off my waiter comes over and asks if i want iced water or bottled water, i said no water just ice tea . then promptly brings over a glass of water and a glass of ice tea(by the way the waiters name was brian). no big deal, but just seemed weird to bring the water, next time brian just don't ask about the water. because you are given it to me no matter what i say. so, brian then takes my order and every thing seems to be getting on track. he brought some bread over fresh out of the oven. i sliced a piece off and was going to spread some butter on it but the rosebud shaped butter was hard as a rock, so no butter on my slice. oh well just bread no butter. then brian brings out my salad and asks if i wanted fresh ground pepper, i said yes, he then proceeds to go to the bar for what i thought was the pepper mill. as i am wanting i see him mulling around for a couple minutes then walks by my table with nothing in his hand, then i hear him say oh yeah. he then turns around to back to the bar and grabs the pepper mill. at this point i was still hoping everything would start get better. well i see brian carrying a tray towards my table and places it right in front of the table i can tell it's mine. but first he carries to salads to the next table, i am thinking that's fine it should only take about 10 seconds right? wrong, taking them over, he picks them both up and disappears into the kitchen. meanwhile my 16oz prime rib is right in front of me and i can't start eating it. minutes later brian comes out of the kitchen with two side soups for the next table. when you see something like that happen usually it's the guest changing their mind but i would have to say this time brian was wrong. finally brian comes back to my table uncovers an awesome prime rib and a sad baked potato. at that point my ice tea glass was empty but he got out of there like it wasn't his responsibility . so i finished everything, and it was good, not once did he come back and ask how's everything or refill my drink. after i was done eating waitng for the bill, i could not get brians attention he was to busy helping the bus boy straighten tables out only five feet from my table. then he finally come over and said are you done i said yes, then he goes you want more ice tea. no i wanted it with my meal now i just want my bill. i don't know if brians is new and still learning customer service or that he just wasn't into serving tonight. but i still would recommend the prime rib just hope you don't get brian as your server.
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