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  • Our family used the hotel pool on a late afternoon. When we were done, we hung our bathing suits on the side of our bathtub. We even made sure that they were ringed well so as not to have any puddles outside the tub & even lined the outside with a towel. The next day, a company that provides excursion to the Grand Canyon picked us up at 6am. The trip lasted for 14hrs. Before leaving, we placed the "Do Not Disturb" sign on our door as we were rushing to get out and did not have a chance to lock any personal items-as the room had no safe. Upon our return, our room key failed to work. My husband asked for a replacement. The manager snapped at my husband yelling, "You left your room a mess!" When asked to clarify the manager stated that we left our bathing suits hanging on the tub thereby giving the housekeeper a hard time cleaning the tub. The manager loudly stated that they have a coin-operated dryer and we should have used it to dry our bathing suits. We explained to the manager that this is unheard of and no hotel had ever given us a hard time hanging bathing suits in the bathroom. The manager ordered us to leave their property! That pretty much left us with no choice but to leave. We were treated rudely for a very petty reason. We feared for our safety as the manager behaved inappropriately & in addition, went against our "Do Not Disturb" request. It is so unfortunate that very rude staff run this hotel with no proper training on Customer Service.
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