What a great group of people. We had an iron, pet gate put at the bottom of our stairs. Overkill I know, but it is beautiful. Problem is, our darned dogs can squeeze through a little gab on the side of the gate to our newly carped upstairs. We called AIW, they can back out and took a look and decided to add another bar. They came back within a few days, welded in the bar, painted it to mach and it was free of charge.
The gate and installation was a bit pricey but it's the best quality and seems they stand behind it for sure.
Way to go guys!