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  • Leaving a 1 star today because this Tim Hortons needs a major staff overhaul and evaluate how they service their customers because this location is rock bottom. It's really a joke! This Tims is located on the 2nd floor in the food court area near the kids airplane activity zone. If you want to ruin your Tim Hortons experience, try this place out. I'm surprised Tims would have staff working the counter on their own with no knowledge of the menu. To make our experience worse, they can't even speak English...no wonder they don't know the menu. Ordered a 12 grain bagel and the lady had no idea what I was asking for and had to grab another staff member to figure it out. Even better, they have a huge banner advertising $.50 cookies and they couldn't figure out that promo either and simply just charged me the full amount. Massive line ups, long waits, and still got my order wrong because no one knew how to do anything. A bagel, coffee, and cookie... Pretty simple right? I can guarantee not a single customer waiting in the long line ups will return because everyone was upset.
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