I had issues with the waterline to my fridge...Nick gave me suggestions to try to resolve the issue over the phone prior to scheduling a service call. After I hung up, I tried his suggestions and my month long problem was fixed in 2 minutes. I was also impressed by the fact that he seemed to really want to help me fix my issue. If I have any other plumbing issues in the future, on time service plumbing will be my first call.