My son's b-day was coming up and he wanted a hoverboard so I looked around and was happy to see a local shop I could go to and check it out. Daniel was there to help me and guide me through the process. He explained the differences between all the boards and why I didn't have to worry about the board catching fire, like the cheaper ones at Wal-mart and other places. He even gave me an upgraded battery without charging me for it so I would have a better battery!!! He showed me how to ride the board and told me if I ever needed anything to just come down to the shop. Nice to know that if I ever need anything fixed I can just go right down to the store without any problem. He was really nice and I would recommend anyone looking to buy their kid their first hoverboard come here, you will be very happy you did!!!