I have frequented this Chili's a couple of times. The very first time I visited I was thoroughly impressed. Our waiter was genuine and so friendly. I have a daughter with special needs and often times when we go out wait staff tends to be stand offish, but not this gentleman. I wish I could remember his name but I did ask for the manager and gave a raving review at the time of our visit. The second and third times I went here I was not as impressed. The wait staff was not nearly as friendly and the last time I went there I seriously felt like my daughter and I were an inconvenience even though we were the only people in the restaurant for a good 20 minutes. The food is always good however, and I will more than likely still return.