Rooms are amazing, bathrooms are beautiful. It was all great. Especially their customer service, it was phenomenal. Since we got here they were all so nice and friendly with us. What I found to be amazing is I forgot to bring contact solution. I called the front desk to see what was the closest store to go buy some. The receptionist said to me "give me a second I think we have some." I really wasn't expecting her to find any but she had the bellman bring up a bottle of contact solution. I honestly didn't expect it and it blew my mind that this lady went above and beyond for me when she didn't have to. Thank you Ritz Carlton!