It pains me to write this review, it really does. I really wanted to like this place, I've heard amazing things about the Tempe location (which unfortunately I haven't been to) and was excited that there was a location nearby to visit. The location itself is really cute. It kind of reminds me of NCounter in Tempe.
Positives:
-It's a really cute cafe. The decor is kitschy and cute, with a huge mixer in the front. I like the overall minimalist design.
-I like the fact that you order at the counter, even though in a large group it can be a little annoying to have food come out in rounds.
-I can see why people come here, for the baked goods. I got a chocolate croissant to share with my group and everyone agreed it was delicious.
-The food was pretty delicious. I tried a bite of my boyfriend's french toast and the banana caramel sauce is to die for.
Onto the unfortunate negatives:
Issue #1: The staff was inconsistent. Either they were overly friendly & attentive or couldn't be bothered. Case in point-The lady who took my order was very friendly & peppy. She was very helpful at offering suggestions and even up sold me on getting a pastry to share with my group while we waited for our food. Once we got our food, it was difficult to flag any of the staff down if we needed anything and if we were successful-it took an awfully long time to get what we asked for.
Issue #2: My friend and I ordered the exact same dish but got different amounts of food. My friend noted that she felt it was overpriced for what she was getting, but then was kind of upset to see that my order had way more potatoes than hers did. There should be a standard there, especially if it's pretty obvious we're at the same table?
Issue #3: The amount of time it took for our food to arrive. I understand if you're like crazy busy, but it was only moderate on our visit. Each of us pretty much ate our entire meal before the next person got their food. I understand we ordered separately but the timing was pretty close between orders.
Perhaps this place is experiencing growing pains? I don't know. I'd like to make a return visit, but I will probably wait a bit. Hopefully I can update this review with more stars.