We had a really bad experience in 1993 and even filed a complaint with the Arizona Banking Commission. While legally, they did nothing wrong, it cost us money and in our view was very unethical and immoral. Terry Turk and Todd Rogers both refused to make it right.
It really boiled down to their rejecting our suggestion to make the loan go through. Then when they couldn't get it done, (as Todd Rogers said "we have nothing to lose now so why not") they took our suggestion and the extra charges were born by us not them. Using our suggestion, the loan did go through. WE DID THEIR JOB FOR THEM!!!! It cost us extra money that wouldn't have been the case if they had just taken our suggestion in the first place. Really unfair! They didn't step up and admit they were wrong and offer to pay the extra charges.
We gave the next 30 loans to another lender Ferrell Beazer of at the time Express One Mortgage. We were real estate investors at the time that knew what was required. The supposed professionals did not and it cost us money.
Suggestion: Try someone else and save some money. We thought by now for sure they would be out of business. It's surprising they are still in business?
12/3/17 - The reply is just another example of this company-guessing instead of getting the facts. There is a complaint on record for all to see. I have a wild and crazy idea. How about checking the facts before you post. Now all can see for sure why we would never do business with your company again. There is no "supposed" about it and no I am not a competitor.