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  • day two of having Cox internet. We ordered and paid for the 300mbps which they said required a professional installation, well here it goes. Installation tech arrives and hands us the modem then tells us the username and password is on the back of the modem. Hmmm professional installation, wow. Well the really correct info in which we then asked was whats the username and pass for the router. After the tech left on day 1 the net went offline back an forth all night, running speedtest showed us we werent even getting 70mbps. Day two we reached someone on the phone which tells us that we were given the wrong router. Whats the result? Were in route to pick up the right router so we may drive back to give ourselves a professional installation. Very sorry business to work with! to top things off, we just found out while at Cox that the modem we purchased through cox based on the connection speed we requested is a rental, omg!
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