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| - 7/3/2017
I was referred by a coworker to this office. I came to the office prepared, with paperwork filled out and 10 minutes early arrival. I wasn't greeted by anyone. I walked up to counter and a front desk girl asked what I needed without even looking my way. I told her I needed to sign in for an appointment. She lever looked away from her computer to speak to me. Ever. She spoke to me in a condescending tone, short and rude, again never looked at me. As I was in the middle of asking her a question, Nicole picked up a phone call and started having a conversation about Spanish calls with someone else. Nicole is rude! As I stood there being ignored, I figured I should sit as it was apparent that she was not going to bother with me. A few minutes later after she's done with her call, Nicole proceed to yell from the front counter into the lobby "I need to collect your copay!" I walked up and asked her her name, she could tell I was mad, Nicole actually looked my way! Imagine that! Extremely bad service. Very rude! Nicole needs better customer service skills or a new job where she doesn't deal with patients.
As I sat and waited to be called back, I could hear the front desk ladies answering calls. They are rude, and speak to customers in a condescending tone. Very sad that the doctor probably doesn't know how rude the staff is.
When I was brought back, doctor Fajardo was so nice and so was the tech that tests you for prescription. what a shame that Nicole, which is the first person one deals with us so rude.
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