If I could give no stars I would. It was great the Dr found that my husband was positive for melenoma but it was ridiculous it took them 4 months to tell us through a certified letter in the mail. Not only was I mad we found out through a letter 4 month later but the letter itself looked extremely unprofessional when you are telling someone they have cancer. It was hand written and looked like junk mail. I called them and asked them what was their deal and they said they have it in their records they tried calling me twice. We confirmed my phone number that I've had for 16 years. Pretty sure I'd remember a call or a voicemail that my husband has melenoma. The lady was weirdly understanding when I said I think we might go somewhere else. I am super nice and not confrontational so it almost sounded like she was saying I agree you should go someone where else. She said I understand and I'll immediately send the new place the records. It's hard because it's a good office but it sucks our experience ended so bad for us togo somewhere else. I don't usually leave reviews but when it comes down to your husband getting his ear cut off I think certain places deserve reviews :(