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  • I have been going to the Honda dealership since I bought my accord in 2002. I know that most people think auto repair places are always trying to rip you off and rip you off some more. Contrary to that, these guys do the job right and in a timely manner. I am sure that their prices are a little higher than independent shops, but they go above and beyond on service. Some of the service departments normal "extras" include: car washes with oil changes and other services, Shuttle pick up and drop off if you don't have a ride, express lube that gets you in and out for a quick oil change. In addition to their normal 'extras' I feel they deserve credit for really looking out for their customers. For example, recently my drivers side sun visor broke. It wouldn't stay up or down but only in between and totally blocking my view of the road. I went in to have them look at it and the service rep said that they could fix it for me but it was an easy repair that I could do with a screwdriver. She pointed me over to the parts counter and got my sun-visor ordered and then explained to me how to install it. She saved me a few bucks in labor and it was as easy as she said. The parts department called me as soon as the part was in and I put it in myself in the parking lot! Another story I love is about the express lube. I brought my car in and they quickly finished all the work. When I went to pay I realized that I had left my wallet at home. I tried to use my wife's card, but the service rep said they don't take cards over the phone. Right after he said that he looked me up and said they would cover it for me because I was a good customer and they appreciated my business! Findlay Honda service department get's it! Treat your customers right and honestly and they'll stay loyal.
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