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| - The first time I reviewed was 3/2010...the first time we came and we Were instant fans. ..great food and service...we've come many times since and have celebrated many occasions here...unfortunately our superb experiences have come to an abrupt halt tonight and the chance of us and bringing friends back is a big fat zero.
First off, before being seated, I went to use the ladies room and slipped on the greasy floor, tweaking my knee. I then remembered the same thing happened the last time I was there. Why haven't they figured out why the floor is greasy? Yes, I did bring it to their attention.
Our waiter, Stephan, was good..attentive and answered questions. I should have taken heed when he said, the wild boar pasta dish is out of the box and tastes different- was that code for having no taste? You would think that a pasta dish that had wild boar ragu would taste out of the box and out of this world (which from past experiences is what I expected)...however, it didn't have much of any flavor. At least some herbs that would bring out an explosion of flavor, but there were none.
The big bomb came with the husband's veal saltimboco. The veal came out and there were two at the table who ordered. Within a few tries at cutting the veal, hubby and guest said this is wrong and way too tough. (now I see this was mentioned in another review) Stephan came over and got the manager, Jason. Hubby said do you know what the cut of veal is in here? No, I don't. (Wrong answer..remember Hubby grew up in the meat department and knows his cuts of meat) Jason said he would check with the chef. So, they asked what other meal would you like, which is always a problem when everyone else has their meal already. The replacement meals were ordered and eventually delivered, after everyone else at the table was done and their plates cleared. Jason,the manager, never came back. In,the meantime, another manager came to ask how the meal was and we explained that the meals had been sent back. he said he was,sorry and then left. None of the managers ever came back to say what the veal cut was or to follow up and see how the rest of the meal was. As we were leaving, hubby, who was very disappointed,spoke to Jason and inquired why didn't he follow up and why he didn't offer any compensation for the extended wait. Jason's reply was that management says we don't do that, we just replace the meal (and let everyone watch each other eat their meals). Obviously, the managers have no authority to make a decision and who knows where management is.Totally unresponsive and uncaring..not good customer service. There are way too many choices in Charlotte to act as if you are the only game in town.
I've put a lot of thought in to this review. .it's my birthday night and it was my choice to go to Vivace and now I've spent an hour writing this review when I should be enjoying my night,but I just don't want anyone else to be disappointed. I should say the replacement pork chop was very good, but the lack of attention by management was the reason for the 1 star.
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