I guess I'm just spoiled. This is like the fast food of eye doctors. If you go to fast food you shouldn't expect sit down service. So it goes here. The staff are standing around and my appointment was an hour ago. We have been sitting and sitting. Meanwhile the kids movie that was playing in the VCR/TV combo just finished and I've been listening to the snowy white noise for 10 mins. My well-behaved 11 year old son has been patiently waiting with his sunglasses on. Don't come here if you are expecting prompt and personable service.