I come to this location often and my past experiences have been pretty okay; always greeted upon entering, always offered assistance by a sales associate etc. but nothing that really stood out to me as above average customer service. Today I had to visit to exchange damaged merchandise that I had received from an online order. Unfortunately the item I was hoping to exchange wasn't carried in store but luckily I was assisted by Earl.
He first offered to have me exchange my item for a gift set and pay a $9 difference...this was honestly a good deal but not what I wanted to do. I told him that I would keep the damaged one and visit a different location.
But he told me not to leave yet.
When he came back he had somehow worked a miracle and I was able to exchange my damaged item for the gift set without an extra charge. This was quite surprising, since I've never known Sephora to essentially give away product (even in the name of customer service). It was a very unexpected gesture of kindness and truly amazing customer service.
Thank you Earl for going above and beyond and really making my day.