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  • BF: "I need a new car." Me: "Ok, let's go to Carmax." BF: "I just want to look though." Car buying is not the funnest thing. So with the hassle-free services they have here, it was definitely a pleasant buying experience. We had researched a car online prior to the visit and wanted to see a certain one. We get there and Shannon approached us and offered her assistance. We looked around at other models, but the BF had is eye on the one we saw online. We test drove it, and he fell in love. Shannon pulled numbers and added in the trade in value for his old car. She showed us different financing options and the BF was happy with the result. We went off to go sign the paperwork and bam!! Done!! Our "new" car was outside waiting for us, washed and shiny. All in only 2 hours!! Shannon was with us the whole way through. She was so friendly and personable. She explained everything so thoroughly and was very patient with my BF and all his questions. It was nice of her to sit with us with during the signing to answer any last minute questions we had. (Which was a good thing because the guy who made us sign stuff was socially awkward and quiet.) At the end, she gave us a hug and wished us well. Thank you for everything Shannon. You're awesome!
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