As far as Urgent cares go, yes it will be a bit of a wait but the Nurse Practitioners that see you, really do take the time to hear your concerns and address all issues you may have. I have been to this Urgent care about 3x in the past year(wish it wasn't so much). I have been received efficiently, politely and effectively.
If you get sick, coming here you'll wait pending on customers but if it is 2-3 people in the room probably 2-3 hour wait. I think it may be due to one Health care professional on staff at a time. It would be great if there was one or two more available to expedite service. The service is good when you get it.