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  • Well after several years of using your service I have decided that your service and product has been deemed unacceptable. My initial experience with Overnight Prints was great but recently I have had a number of issues over the past couple of years and treated as though it was something done on my part though you reluctantly reprinted or returned my money. I knew what I was doing and knew the mistake on your part that was done. Figured it was just a bad rep but have continued to use your service. BUT This particular project was a nightmare. This was a project that HAD to be received on a specific date for A THEATER EVENT that opened Friday July 21 AND I felt confident that you all were the ones to do this bc I had assurance in your work, timeliness, and quality. Boy I was sorely mistaken. I submitted my file in enough time to receive them back by July 19. I even called to check that the file was fine and that there were no problems. After not hearing anything back after a week, I decided to check on things July 18 a day before I should receive the booklets and to my shock I was told that they haven't even been printed yet and they were still in "queue to be printed" because there was a glitch, but that I should receive them a day later. For me that was fine. On the following day ...still in queue to be printed. This went on for 3 days!! I asked twice if I should cancel the order and get them printed elsewhere while I had time and was told "no" that everything looked fine and was underway and I should receive them in time - opening day. I called everyday from that Tuesday thru Friday with up and down news OVER AND OVER AGAIN! And again after not receiving a shipping notification by Friday morning I called and was told they "missed the truck the night before!" (which by the way I was told that the day before as well and I wouldn't get them until MONDAY!!!). Totally UNACCEPTABLE!! So on opening day of our show we didn't have a program...totally embarrassing . I am the producer of this show and I looked so foolish after taking in ads and money and then I didn't have the product. Folks were disappointed and voiced that to me...as though I was incompetent and did not do my job! To my shock and relief, I FINALLY received the programs/booklet Saturday( 3 days LATE) and I would have been fine BUT NEXT PROBLEM..... I received them with only 1 staple in each booklet!!! Oh my goodness!! This is just not acceptable after all I was told that the reason it "missed the truck" was because it was in binding!! I HAD TO STAPLE 1000 PLAYBILLS BY HAND!!! I called Monday and I got a very curt response...sorry for your inconvenient but since I was "able" to use the programs they couldn't do anything for me....I felt some money back was in order...half it with me or something!!! It was so so disturbing!!! but NOPE only store credit...I politely let OVERNIGHT PRINTS know that it would be a LOOOOOONG time if EVER that I will use their service again. I have absolutely no trust in them but in order for me to get any kind of consideration from them I have to ACTUALLY order from them again!!! no Thank you !!! Stay away from OVER NIGHT PRINTS!
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