These guys were super nice, I called in an emergency since my cheap friend ask me to help him pick up his 2 lazy boy chairs and like an idiot I say yes. So....long the short of it, one chair flies out and I'm scrambling to see if it'll cost me less to have it upholstered. It would only save me $100 and these things cost $700. Not Sit-Well's fault, chairs were pretty bad. I know this story isn't much about them but I had to vent. These guys were super nice super fast and super accommodating. Rick helped me out and went out if his way to help me out in a bad way. Thanks guys