No real complaints. I love walking into a bookstore with so many worlds and choices waiting to be explored. I love going into Barnes & Noble if for no other reason to get an idea of what is out there. I've primarily been an e-book reader for the last 4-5 years and I find the prices on the digital marketplace to be much more favorable to the consumer. That being said, I do like being able to walk into a bookstore and peruse their library for new books and authors, something I find much easier to do in a bookstore than a digital marketplace.
I do occasionally purchase books from there as there are a number of authors that I prefer to own the hardcover version of their work rather than an e-book. You can usually find great deals on a number of interesting titles in their clearance and sale section and they also have a great selection of books for younger children. I love being able to walk in and grab a book and sit on one of their comfy chairs for a while and read a bit of the book to see if I will like it.
I've always found the staff to be friendly and knowledgeable, usually helping me find a book based off a (usually) vague description I give them! Definitely stop in if you are looking for books, you can also save money in the long run if you purchase a lot of books by joining their rewards club.