No bad experiences here. I took my 2002 Toyota Avalon in for some front end work because of an accident and Roger was forthright, professional and even helped me on the budget. He went out of his way to help me out and did a excellent job. The car rides like new. Also I would like to add when people review a business think of why your reviewing. If you set your expectations to be unreal your review will not be helpful. As someone who was raised around vehicle repair shops it takes alot of knowledge, expertise and not to mention the expense it takes to keep a shop open. So for the other reviewer who had negative things to say you obviously wanted something for nothing and also your shocks could be shot and you not know it because the springs will support the vehicle!