The food is somewhat mediocre and the service can be excessively slow. Definitely don't go here if you have a time pressure--it can take up to 20 or 30 minutes from ordering food to getting it, depending on what you get and how busy they are.
There are some good items on the menu, like the turkey wedge and the meatball panini, but it can get old quickly. I wouldn't go here more than one day in a row.
Their hours are good--they're open until 9AM-2AM, so if you're hungry late at night and want something substantial, it's a decent place to go.