I have brought my car here for spark plug replacement and oil changes numerous times. For my Beemer, I look at spending a lot, but Samir and his son are honest people. The work is done correctly the first time and they don't work on your car unless you approve it. It's nice that Samir bakes cookies everyday and there's complimentary water, coffee and ice cream for their patrons.
I drive a ways to get here and it's well worth it.
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I'm not sure about the gal saying she waited a long time, but maybe something happened and they quoted her a wrong time. But I've been here more than 5 times and each time I waited 20-30 minutes depending on the other customers. It takes at least 10 minutes to prepare and 15 minutes to drain and replace..and 5-10 to do the 20 point inspection. Just sayin'...