I guess my family and I came on a bad night: as we've been there dozens of times before and considered ourselves "regulars.". Slow service, one steak was tough, waitress didn't come by to check on us until after we were through. These things happen in the restaurant business...I understand that. The problem is that when I told the waitress the one partially-eaten $18 steak was tough, she went to the manager who sent her back with a coupon for a piece of pie, which I felt was insulting. No apology from either the waitress or the manager...who didn't even bother to come over. I stuck the pie coupon in my left-over mashed potatoes and we all stormed off! I'd give them another chance, but my wife won't...end of an era for our family. BTW I sent them a friendly "these things can happen" email, but no one bothered to get back to me.