It's sad because the quality used to be consistent but this Smash Burger is a hit or miss today. But the Smash fries are always too oily and the Spicy Buffalo fries will dry you out with too much salt. We have been here a lot and these facts are irrefutable.
Now when you get the good order which evens out to about 2 to 1 against you the Burgers are great and the kids chicken strips are delicious if you can get past the not evenly cut pieces making it seem like you have only a total of 2 pieces instead of 3.
Location is ok. Can be busy at times but good place to sit down. Staff is friendly generally but slow and lack the sense of urgency with slow strides.
All in all this Smash Burger gets the "The Big O 4" out of my Big 10 score.