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  • My parents bought a furniture set from there and were told that everything would be delivered on Thursday. They got a call from Living Spaces on the delivery day, and since they couldn't understand English, I had to take over. I called to find out what the problem was and they said that one of the items was sold out, so they'd deliver it separately. We were totally understanding and said that was fine. Now here's the kicker. The customer service rep said that they'll deliver the rest of the furniture on Sunday. Since they'd deliver it on a weekend, we would have to pay an extra $39 fee. Um. Excuse me? So let me get this straight. You messed up our order, you called us the day of the scheduled delivery to tell us you messed up, you want to deliver the items 3 days later than promised, AND you want me to pay for your mistake? HA. Who in their right mind would pay $39 extra to have their order partially delivered 3 days later than promised? How come you just couldn't deliver the items that were not sold out on the day you said you would come? My parents scheduled time out of their day to wait for the delivery and now you want them to pay $39 to wait for you again? What kind of crazy customer service is this? Things happen, I understand. I'm not mad about the item being sold out. I'm just baffled by how they handled this entire situation. I've never come across a company making a customer pay for a promise the company broke. We're having the furniture delivered on Monday, 4 days later than the original scheduled delivery date because the customer service rep said she'd have to do a write up to escalate our issue with a manager. Knowing how these goons work, I'd rather just wait an extra day for the delivery because I probably wouldn't have gotten a response from a "supervisor" anyways. The supervisor is probably thinking "What do you mean they don't want to pay extra money to have their furniture delivered 3 days later than we promised? Let them eat cake!"
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