I have 3 big dogs. One we just rescued that has severe skin allergies and Lupus. He is the only dog I have ever taken to a groomer as I usually just bathe my dogs at home. So having no experience in picking a groomer or what to expect or if there were even any out there that could help my poor guy, I took to researching and reading reviews. I found Pampered Pet and they were very fair in price and had great reviews so I figured I'd try them out. I'm glad I did! They were friendly, listened to my concerns and went to action! When I picked him up, he looked great and felt great! More importantly, what they used helped his scratching a lot! I've already made another appointment and I'm so relieved I've found a place I can trust with my baby boy. The only thing I just found out is your supposed to tip your groomer. I will definitely be doing so moving on! So sorry, please forgive the newbie to grooming!