Let me say that I am a fan of the other Cafe Zupas at Arrowhead, Desert Ridge and Collonade. However, I have never before encountered a rude employee like Hanna. People, don't ask her while she is making your salad to omit something because she snapped and asked if we had made a modification prior and to next time let the person at the register know. Also on the Chipotle Chicken salad, she ran out of peppers and told my daughter the few tiny scraps on the bottom were all they had. Seriously? It was 2pm on a Thursday. I know they prep in advance. I saw it as being lazy and we were not worth her time to run to the back and get the peppers.I did not say anything right there because I don't want to embarrass my daughter. Our meal was good and the other employees were friendly. When I went to the register afterwards I was ignored until another employee told Hanna I was there. She then turned around from a good 12 feet away and said " 'sup" with a head nod. Sup? Really? And let me guess,
that is short for "Whats Up?" Whatever happened to "How can I help you?" I asked her for a comment card and she directed me over to the wall with the screens to write a review. Well she told me Norterra was not listed and she put in Desert Ridge. I did not want my review to reflect badly for Desert Ridge so opted to not complete the survey and come here instead. I am a 47 yr old mother. Who has over 25 years in the customer service business PLUS my folks owned a restaurant. Hanna's behavior was unacceptable and rude. Chipotle, Paradise bakery and Subway are in the same area and they never get upset if you ask the person making your food to omit something(onions). Should we have went there instead?
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