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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I bought 2 cars from this dealership last year, a 2014 Accord and a certified pre-owned 2011 Accord. I had my 2014 in for regular scheduled service, oil change, tire rotation etc. and I noticed my wheel locks were missing the next day. I called them and went back to the service department and they all but called me a liar because "it wasn't in the computer" that my car came with locking lugs. I know that I had wheel locks on the car because I had a nail in my tire a month before and I was going to put the spare on and there was a package of wheel locks with my spare. I also checked it over with my salesman Gary (greatest salesman EVER!) when I bought the car. The point is, they were there, and now they're not and my car was returned to me with regular lugnuts after my service. Since I was basically called a liar and told 'you didn't have them because it is not in the computer from when you bought the car" I will not return and have my service done there anymore, I will go to Honda West from now on. I can buy another set of locking lugs for my car, but I shouldn't have to. The service department shouldn't treat me like I'm just trying to get something for free, they shouldn't act like I'm some crazy lady. I know what I had in my trunk. I'm very disappointed in the way I was treated there in service. I do want to add, this one star rating only goes for service department. My salesman, Gary Mamiya gets 5 stars, he was awesome and we were able to walk out of the dealership with 2 cars, no financing needed.
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