Customer service was great. Food was very salty. I'm from Alabama and I can say, it was southern cooking for real. But too expensive and too salty, and yes, took 30 minutes to get food. Also of note, my girlfriend thinks the catfish got her sick. That said, best banana pudding I've ever eaten. Better than Lola's for you local foodie's. If you want soul food in Vegas, go to M & M's. Much better. Much faster. Much cheaper.