I am only giving this one star because the technician was friendly. We had an appointment for a timeframe between 3 - 5 p.m. At 4 pm they called to say the technician was on his way. At 6 p.m. I called to find out where he was and was told they never called me. Finally they admitted they did call but must have sent the technician to the wrong house. ok. Technician arrives after 8 p.m. and in the dark tells us our AC unit has a leak and it would take as much as 10 lbs of refrigerant to fill so at least $1000 to fix but could not determine anything until tomorrow since it was dark.
ARE YOU KIDDING ME? Well, they had no problem taking our check for the service fee, $79, after showing up 3 hours late and not doing anything. We called another service who fixed our AC for $200. BUYER BEWARE.