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| - I don't usually write reviews but I'm really upset about my experience here.
I came here because there was a groupon so I wanted to try this new place. I have come in twice now, hoping the second time would make up for the first time:
Visit 1: I came in for a Gel Manicure and Pedicure. After FOUR effing hours I only left with a frigging pedicure and a partial mani. I had an appointment, the salon was not busy, I literally had one lady tending to me for 4 hours moving at a snails pace. I was being SUPER understanding because this lady (Anne, who I believe was fired after what happened with me) was chatting away and telling me her whole life story and I was like damn, well shes nice and I'll just give her a break and not complain cus maybe she is having a bad day. The salon was lucky that I had nowhere to be that day otherwise I would have been raising hell. I came in at 4 pm and by 7:30 Anne was still not done. The owner was getting frustrated because she had to rush home to her dog and Anne started panicking and rushing. So I thought to myself "ohhh hellll noooo I havn't been waiting FOUR hrs to leave with shitty nails." So I just told Anne that since the owner wants to close up I'll just let my nails "rest" and get a gel mani later so that we can leave. Anne only got to file/shape/buff my nails and put on some clear nail stengthener. No polish. I LITERALLY HAD TO COMFORT THE NAIL TECH BECAUSE SHE WAS FREAKING OUT. I HAD TO CALM HER DOWN BY STAYING CALM MYSELF. Literally, bizarre. I left at 8 pm. WHAT. THE. HELL. But whatever, Anne was fired, so there's that. And yes I still tipped her because I am a decent human being.
Visit 2: I came in a week later to get my gel Mani that was OWED to me. I requested Sandra because she seemed to be doing a great job when I came the first time. She was nice, attentive, my nails looked clean. I noticed she did make the gel polish pretty thick and it was on my cuticles on several of my nails but she put lots of oil and lotion so it didn't look like an issue. As I write this review it has not even been a full week yet and my gel nails are all messed up. All that gel on my cuticles ended up being a HUGE problem because it peeled off my cuticles and now they look all uneven and you can see how the nails chipped on the sides by the cuticles. I have had other nail techs file down the excess and shape them nicely so that the gel won't do that. Sandra didnt do that, she left the gel on my cuticle and it bit me in the ass later. So no, the second visit DID NOT make up for the first visit. Mind you, I live in Tempe. I only go to Phoenix to visit family so this whole experience was out of the way for me, twice. Sooo not worth it.
Oh I forgot to mention that prior to Anne, my nails were long and gorgeous. After she worked on them, they were all brittle so by the time I saw Sandra, one had broken so all my nails had to be cut down.
Since I am on a roll now, the decor is very cute but totally overrated. The pretty pink pedicure chairs are only that: pretty and pink. They are regular cushioned sitting chairs. No massage, no recliner, you just sit there. That aint "spa treatment." My back actually hurt after sitting in them! But again...didn't complain because I am too frigging nice. So here I am now complaining because I was let down TWICE!
The salon gets a star for their honest attempt at making the decor cute, but hopefully they invest in some real salon chairs. I have to acknowledge their honest attempt at customer service: greeting, offering water, etc. But they still get -4 stars for giving me the most DISAPPOINTING nail experience ever.
My situation was hopefully too bizarre to happen again (I hope for all you ladie's sakes). But because of how upsetting it was for me, I really feel the need to point it out and let others know. This salon is new and has a lot of things to work on.
Of course I won't be back. A third let down would be torture, so I give up on this salon.
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