| rev:text
| - I went to this restaurant with a group - we made a reservation for 14, but the group ended up being larger than that - 21 in total. I've never given a restaurant a 1-star review, but I've also never had a worse experience at a restaurant in this city.
We were seated quickly, but some of our group was left outside - the restaurant was full. The seating we were given was spaced throughout the restaurant, even for our initial group of 14 (we were on time for our reservation). The rest of the group was eventually seated without issue.
Our drink order wasn't completely filled. We had asked for a round of water and a few beers and glasses of wine. The water never arrived, even an hour after ordering it. One of the glasses of wine was incorrect. The beers were fine. Asking for more water was the same story.
We made our food order at the same time as our drink order. However, it took over an hour to deliver the first dish - and one of the dishes - mine - never came, even after everybody at my table had finished their meals. After finding the owner of the restaurant and telling him that I still hadn't been served (pineapple chicken fried rice), the food still took another 30 minutes to come out of the kitchen. Several of the other dishes that were served were served cold. Other than the fact that it was cold and took far too long to be finished, the food was fine.
One of the waitresses - not the one serving our table - quit mid-shift and ran out through the front door. Of the other waitresses that were there that night, only one of them was properly trained.
Initially, after complaining, the owner offered me an offensive 10% discount on my meal and drink, but he eventually relented and gave a 100% discount. Not once did he apologize for his restaurant's inability to handle the increased demand.
I still tipped the waitress because I felt bad for her. The management can be blamed for this situation - not enough staff (trained or otherwise), poor kitchen organization, and poor service - are all a result of the management's inability to predict staffing levels for a night that they know they'll be receiving a large group.
Our group won't be coming back to this restaurant, which might be good for them, because the way that they handled tonight's increased seating tells me that they aren't able to handle a full house properly anyway.
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