First the positives, the drinks were great, we had white sangria and the Mykonos Mule. Both were very good and refreshing. We also enjoyed the Ivy fries with lemon and feta, very tasty and arrived hot!!
The reason for 2 stars is we ordered the flank steak and shrimp skewers dinners. They arrived barely lukewarm and the rice with the shrimp dinner was not cooked, it was crunchy and awful. We told the waitress and she asked the chefs what happened. No solution or offer to warm up. Finally my sister asked to speak to the manager who was very apologetic and said if he had known he would of taken care of it. We appreciated this and he covered our meals and gave us a gift certificate to try again. Because of the good customer service, we will definitely try it again.