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  • Had my vehicle aligned here 4000-5000 miles ago. Today I drove over one of those steel plates that the road crews use to cover a trench at 20 MPH and noticed that my steering wheel was now cocked at the 2 O'clock position. I called ahead to see if they could check the alignment and to make sure everything was " tight, right, and safe to drive as I suspected that perhaps someone failed to torque the front end down as they were the last place to work on it and it really wasn't an abrupt event that caused this compared to the off-roading I typically do without this issue. I was told it would be done and aligned by 8 pm when they closed. 8:30 rolls around and they were still working on a vehicle for someone who had been waiting 4 plus hours. I went outside to take a look at what they were looking at and the tech kept using expletives and saying that he had to be back in to work in 12 hours. Needless to say the alignment was off but asked if I could reschedule as everything else was safe. I have no issues making another appt and getting people home on time. They should not have told me that they could have me out in 2 hrs if they couldn't. I sat for 2h 45 min and still need to come back. Always a 2hr plus wait when coming to this place with or without an appointment. 10 service bays but only 2 techs. If it wasn't for the lifetime alignment I wouldn't be here. On the plus side, Phil was cool and apologetic for the wait. It's not the fault of the techs that they are understaffed. This is a mgt staffing issue and it is consistently an issue getting my vehicle within timeframe.
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