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  • I ate at Pier 54 again on 3/24/17. It was a terrible experience: - Very bad service, waited 45 minutes for sandwiches. - Food quality was disgusting. My wife received a dry, tasteless Reuben, and my MIL received a dry, tasteless grilled cheese sandwich. - Fries were not brought out until after the main entrees came out. Fries were greasy and disgusting. - Wait staff was apathetic, slow, and unpleasant. Our server did the best she could with the support she received. Terrible, terrible wait staff/management. I paid $48 for the worst meal I've ever had. Very bad service and management. If I'm paying a premium to eat on the water I want excellent service and good-quality food, not cheap buns and frozen fries from Costco. There was even a disgruntled customer who left her meal at the bar, and who told the entire crowd how lousy her meal was. Pier 54, time to get a makeover or move on. I'm moving on. I live in the Lakes and will never, ever return. Terrible, terrible experience.
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