I'll start by saying that I really enjoy the taste of Red Mango's frozen yogurt. Sometimes other places have this weird chemical-ly aftertaste that is hard to stomach...I've never experienced that at a Red Mango. I personally like the tanginess factor, and I love the Pomegranate flavor! (I admit the first time I had it I thought the Pom was a little weak, but I have since decided that was because I am used to enjoying things that are rich in a fatty way...which FroYo is not. I had to readjust my taste buds.) The chocolate is NASTY, but then again it's tangy chocolate. That's just wrong.
Here's what I hate about Madison's Red Mango:
They serve vs self-serve: I like the control that the self serve RM's give you. You pay by weight. You can put as many flavors in your cup as you want. You can have as many toppings as you want. If I want 2 pieces of kiwi and a ton of strawberries, that's what I get. None of this "75ยข for the first topping and whatever-the-hell for each additional" that Madison does. Annoying. And expensive if you don't limit yourself.
Lack of flavor selection. At self-serve RM's there is always something I want. On State Street, I have walked out empty handed on more occasions than I have with an actual sweet treat.
It's TINY. I am downtown because I work there, not because I hang out there. If the line is moving too slowly, I have to leave because my break is over. Again, I leave empty handed. It's amazing because I've been to other locations with 10 times the number of customers and it's taken me longer to get through the line on State Street.
Toppings: There aren't enough of them! Come on! I know it's a small store but what a let down.
In summary, I give Red Mango itself 4 stars but I only give Madison's 2. I wish our store would move into a larger space and do it right.