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  • If you're in need of a beautiful, custom cake for any special occasion this is NOT the place to give your business. I highly advise and implore you to never discuss details of your desired cake with Grace (a solution-less employee) or even remotely consider this business to fulfill the dessert needs of your special day. This company has left me without my one-year-old's first birthday cake 3 days before the party when I called 8 days prior to the pickup date. I'm aware of their 7 day policy for custom orders as I've been a customer for over 6 years. I was told to email ideas from Pinterest or Google images. Keep in mind that I wasn't told a specific date or deadline to send in my ideas (the idea that the customer even has to take this step when they're paying for custom design is ludicrous) and being that I hadn't been contacted, I thought all was a-go. I thought I'd be called if there was ANY issue with execution. It's certainly not my responsibility to manage their production schedule and/or know how busy or not busy they are. Proactively I took the extra step in calling to check the status as I hadn't heard from anyone only to be told that my ideas were sent in too late and they couldn't provide service. It's clear that as this company has grown, they've, sadly, failed at managing their ballooning production schedule, leaving the customer sans dessert for their once-in-a-lifetime events. The worst part of this experience is that after being told "Oh sorry, we didn't receive your concepting/ideation for the cake 'in time'" I was given NO solution as to what could be done, if anything. It wasn't until I mentioned the lack of solution-offering to Grace that she put her customer service hat on and offered an idea of a solution (but not give it to me) then tell me since I'm upset she'll "try" to have a manager call me "sometime". After that I hung up. I don't appreciate being treated like a child, being given the idea that there could be a solution but since I was upset, as some sort of ill-conceived punishment, I wouldn't be apprised of what the solution was. Unfortunately, after such a lack of empathy or any modicum of understanding, I reciprocated the apathy and realized there was no way to "Grace"-fully get out of the conversation. Phoenix, order your cakes and cupcakes elsewhere.
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