This Harvey's restaurant requires attention. A lot of attention. As a franchise it is really bad and does not compare to many of the various Harvey's restaurants I've been to. Service is poor and staff do not seem to care or have pride in working at this location. The restaurant is really run down. There door glass has been broken for the past year and has never been fixed. The drive through service is poor and staff do not seem to give a hoot how long you wait. You drive up to the ordering speaker and they make you wait for at least 10 mins. The are only 2 cars ahead of you and on 3 occasions I've waited 40 minutes to get to the pickup window. Once there the worker has to lift/pull the window which does not seem to work and has been that way for the past 2 years. They shove the interact to you and then you have to hold after processing your payment while they are working inside. They then get your order incorrect. Don't they understand what an "apple pie" is? I get home and I have a blueberry / cream filled pie which I then throw out.