I have been going here since I was a kid and hadn't been in years. I have a child my self now and wanted to check it out to possibly get a season pass for my whole family next year. This weekend I was in line for a water slide and suddenly the entire park shut down. No one knew what was happening, even the employees. Then after your park literally emptied out I asked the customer service lady for a pass, so I could enjoy the FULL day I paid for. She was rude and short. I think for as much as people pay to get it, they should get their money's worth or at least an explanation. I definitely will not be returning unless I receive some decent customer service from here. 15 plus years of customer service myself, this is not how things should be handled. If you came to my restaurant, ordered a sandwich and I gave you half of it, didn't give you an explanation as to why you didn't get the other half but still made you pay for it. Same concept. Do better. Hire better ESPECIALLY in customer service.