Cafe Rio is definitely no Chipotle, but they're halfway decent. It seems Cafe Rio struggles with consistency. The food is either really good or really bad. The rice is usually undercooked and disgustingly crunchy. I typically mobile order and due to dietary restrictions I request there is no cheese on my burrito. Unless I am watching them make my order, it's like a game of Russian Roulette when ordering online because there have been many instances where I have requested no cheese and I end up having to reorder because my burrito is filled with cheese. That just wastes my time and there time. Speaking of having my time wasted, there has also been an issue of not having my food on time. I began requesting my order be ready 15 minutes before I actually arrive to make sure it was ready when I got there. Please get your act together because you have the POTENTIAL to be an awesome restaurant but it's the little things that are holding you back. Mint Limeade is always delicious, but I'm sure it cannot be that hard to make.