I got a group on for this place because it was recommended to me by a friend even though the reviews were not great. I should have listened to the reviews. When I made the appointment, the lady said they would call me ahead of time to discuss what the theme of my shoot would be. They called less than 24 hrs ahead of time to remind me of the appointment and left a brief message. The makeup is basic, heavy and ages you. No wonder they need to touch up the photos. The backgrounds are dirty and some are particularly ugly. When I mentioned to the photographer that I didn't like one and I'd much prefer another he told me to trust him. Well I was right I hated all the pictures with the background I didn't like and the poses I told him I didn't like. Then I did decide to get three photos. It is expensive. The next week my friend went and got 4 poses for the same amount of money. Maybe the longer you are there trying to decide the better deal they give you. I don't know. Then they told me my photos would be ready in a few weeks. I waited and waited and finally called and they said they were not in yet and to just be patient. Meanwhile they do barely any touchups and I'm not even getting prints. They just have to put them on a disc for me. Also, it took me four times to call in because they never answered the phone and the voicemail box is full. Overall, very disappointed. I wish I had my money back.