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  • Would have given this place better rating if the customer service didn't destroy my experience here. I stayed here over the weekend with my wife, because of a sweet Orbitz deal she found at Palms Place. We ended up gambling here, because of convenience. I signed up for the Palms Card. The whole process took about 30-40 minutes because of the lack of staff and long lines. I finally get it and the employee explained a promotional chip where if you lose 100 bucks, you get 25 dollars back. I happily proceeded to the tables and played a couple hands of blackjack and no surprise, i lose 100 bucks (well, technically I lost 300 total, but I didn't give them my players card for the first 200). I attempted to redeem it at the table, but the dealer said I had to go back to the Palms Card employees. I waited another 40 minutes or so to speak with someone, and they end up sending me back to the tables to speak with a pit manager. I speak with the pit manager, she said she needed to call a host. I waited another 20 minutes until the host came. The host looks me up in the computer and tells me I only lost 95 dollars. He said if I wanted the promotion I would need to lose another 5 dollars. F- that, there are no games that start at 5 dollars, which means I would need to shell out more money. I played with hundred dollar bills, so I know exactly how much I lost. The fact that I was being sent all over the casino to redeem this promotion they weren't even going to honor pissed me off. Aside from the poor customer service, the crowd he is much, much older. Playing here makes you sleepy, because of all the elderly. I did like the bar area, the cocktail waitresses are friendly and easy on the eyes. The drinks were reasonably priced. The casino itself is a little run down, but surprisingly not that smoky. Overall, I didn't like my experience here. I probably will gamble in my usual spots in Vegas.
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