Let me first start by saying 1 star is being generous, if you look at my reviews I don't have many because I do not like complaining and will only write a review when it's warrente. I missed my appointment with Hope (the young lady who usually does my brows) so I called to see if I could get in with someone else since Hope doesn't work Sunday's and I had an event so I needed the same day. When I called I specifically asked if she has someone who was experienced, she said yes so I scheduled the appointment. I was scheduled with Miranda. I told Miranda that I didn't want the serum when she was done because I'm gluten intolerant she said ok so she did my brows and when she was done she asked me to look at them which I did, they look HORRIBLE. When I was leaving the young lady booked my next appointment with Hope, when she asked if I wanted to leave sure asked if I wanted to leave gratuity and I said no as I'm not pleased with the work all she could say was sorry. Since I've been going here I've had no one who's been good but since I purchased a package I feel obligated to continue services. I am beyond upset, now I have to find someone to fix this crap.