I had a great experience with this particular store. Edible arrangements had a promo to get a free 12 covered in chocolate strawberries box for the birthdays. Well, I had some issues before with the company which I am not gonna get into detail now, anyway they suppose to mail it for you and comes as surprise which didn't happen. So I was close to this particular store and decided to stopped by to talk to a manager why I didn't receive it (and btw I am a frequent customer with edible) so the manager was kind enough and he right away provided me a free box of strawberries without any discussion. It was a very sweet gesture and made me really happy!