Though I didn't get my dress here, they did help me get my wedding shoes, and we're very helpful with that! The main staff is very friendly...
HOWEVER.
Their alterations department (at least as I'd December) can do with a series attitude check, to take a chip or two off their shoulders. I had bought my mom a dress for my wedding as a present, but the straps were too long and it needed alterations. I made in appointment with someone very nice (who evidently was Not at the appointment). The dress was one that you could wear a typical strapless bra with once alterations brought the straps to the correct height. So my mom brought it to the appointment. When we got there, there were two women working with us. Both gave off the "I'm seriously judging you right now" look. When my mom changed into her dress, they told her she should buy one of their corset bras (that they then forced her to try on). When she asked why, the older woman snapped at her with "You Know why. OBVIOUSLY I can still see you bra..."...
They hadn't even pinned the straps to the correct length yet. She treated my mom as though she was an idiot. My mom didn't even Speak the rest of the appt. An appointment that was supposed to be a treat for her. Which the older woman spent literally glaring at us while her assistant finished the alterations.
I spoke with the manager as we left, but I'm still not happy. I doubt anything came of it. Like the store, would recommend literally ANYWHERE ELSE for alterations though.